Contact Us

We're here to help. If you have any questions about your order, subscription, billing, or your ElaraMoon account, our Customer Support Team is happy to assist you.

Customer Support

Email support@elaramoon.store

Response Time We aim to respond to all inquiries within one business day.

Common Reasons to Contact Us

Our support team can assist with:

  • Questions about your order

  • Subscription management

  • Canceling your membership

  • Billing questions

  • Payment issues

  • Delivery of digital products

  • Refund requests

  • Technical support

  • General inquiries

Business Information

Merchant of Record ECOMFOURNIER LLC (Entity ID: 606 277 287)

Business Address 517 11TH AVE SE, APT 26 OLYMPIA, WA, 98501-2369 United States

Website https://elaramoon.store

Customer Support Email: support@elaramoon.store

Billing Descriptor

ELARAMOON If you see a charge from ELARAMOON on your credit card or bank statement and have any questions, please contact us before contacting your financial institution. Our support team is committed to resolving billing inquiries promptly.

Subscription Support

Need to manage or cancel your membership? Visit our self-service Membership Portal. There you can:

  • View your active membership

  • Review billing information

  • Check your renewal date

  • Cancel future recurring billing

If you experience any difficulty using the Membership Portal, please contact us by email, and we'll be happy to assist you.

Order & Delivery Support

Most digital products are delivered electronically to the email address provided during checkout. If you have not received your order:

  • Check your Spam or Junk folder.

  • Confirm that the email address used during checkout is correct.

  • Contact us so we can resend your order or investigate any delivery issue.

Business Hours

Customer Support Hours Monday – Friday 9:00 AM – 5:00 PM Pacific Time (PT)

Our Commitment

At ElaraMoon, we are committed to providing a transparent, secure, and customer-focused experience. If you have any questions regarding your purchase, subscription, or account, we encourage you to contact us first. Our team is committed to resolving customer inquiries promptly, professionally, and fairly.